Delivery Policy

At Cyber Skill Institute, operated by [Company Name] ("Company", "we", "our", or "us"), we provide E-Learning Materials and related digital services through our Platform. This Delivery Policy explains how E-Learning Materials purchased or obtained through the Platform are delivered and made available to users.

As all products provided through the Platform are digital E-Learning Materials, no physical products are shipped or delivered. By purchasing Credits or obtaining E-Learning Materials through the Platform, you acknowledge and agree to the delivery and access terms described in this Policy.

1. E-Learning Material Access & Delivery Process

1.1 Email Confirmation

Once your payment has been successfully confirmed, the applicable E-Learning Materials and access information will be sent to the email address associated with your Account or provided during checkout.

The delivery email may include:

Confirmation of your transaction
Details of the E-Learning Materials obtained
The applicable Skill Level
Instructions for accessing the Materials
Access links, where applicable
Other information reasonably required to access the Materials

You are responsible for ensuring that the email address provided to us is accurate, active, and accessible.

1.2 Delivery Timing

E-Learning Materials and applicable access information are typically made available within 24 hours after successful payment confirmation. Delivery may occasionally be delayed because of system processing, payment verification, technical issues, email service interruptions, or circumstances beyond our reasonable control.

Please allow up to 48 to 72 hours for delivery. If you have not received or cannot access your purchased Materials after 72 hours, please contact us at [Company Email].

2. Email Delivery Issues

If you do not receive your E-Learning access email, please first check the following:

Your spam or junk email folder
Your promotions or other filtered folders
Your available email storage capacity
The email address provided during checkout or Account registration
Your email filtering and security settings

If the access email has not been received within 72 hours, please contact us at [Company Email].

When contacting our support team regarding a missing access email, you may be asked to provide information such as your Account email address, transaction reference, purchase date, or other information reasonably necessary to verify the transaction.

3. Incorrect Email Address

You are responsible for providing a valid and accurate email address when creating an Account or completing a purchase.

We are not responsible for delays or failed delivery resulting from:

An incorrect email address provided by you
An inactive or inaccessible email account
A full mailbox
Email filtering or blocking
Spam or junk mail settings
Restrictions imposed by your email service provider
Other issues associated with your email account

If you provide an incorrect email address, please contact us as soon as reasonably possible. Subject to verification of the transaction, we may, at our discretion, assist with updating the email address and resending the applicable access information.

4. Technical Issues

We make reasonable efforts to ensure that E-Learning Materials are accessible after purchase. However, temporary technical issues may occasionally affect delivery or access.

Such issues may include:

Website maintenance
Server or hosting issues
Email delivery failures
Payment verification delays
Third-party service interruptions
Network problems
Security measures
Other technical circumstances beyond our reasonable control

If a technical issue prevents you from accessing E-Learning Materials that you have successfully obtained, please contact us at [Company Email].

Where reasonably possible, we will investigate the issue and may provide an alternative access method or another appropriate resolution.

5. Failed or Pending Payments

E-Learning Materials will not be delivered or made available until the applicable payment has been successfully confirmed.

If a payment is pending, declined, reversed, cancelled, or otherwise unsuccessful, access to the applicable Materials may not be provided.

If you believe that your payment was successfully completed but you have not received your access information, please contact us at [Company Email] and provide the relevant transaction details.

6. Delivery of Bonus Credits

Where a Credit purchase qualifies for Bonus Credits, the applicable Bonus Credits will generally be allocated to the user's Account following successful confirmation of the relevant purchase.

Bonus Credits are provided at no additional monetary cost and are subject to the applicable Terms & Conditions.

Bonus Credits are digital and do not constitute physical products. Accordingly, they do not require separate physical delivery.

7. No Physical Delivery

All E-Learning Materials offered through the Website are delivered electronically. We do not provide physical shipment or postal delivery of E-Learning Materials unless expressly stated otherwise on the relevant product page.

Accordingly, shipping addresses are generally not required for the delivery of E-Learning Materials. Any address information requested during Account registration, checkout, or payment processing may be used for purposes applicable to the relevant transaction, including billing, payment verification, Account administration, or compliance with applicable requirements.

8. User Responsibility

Users are responsible for:

Providing accurate Account and email information
Maintaining access to the email address associated with their Account
Checking their email, including spam and junk folders
Ensuring that their device and internet connection are capable of accessing the Materials
Accessing the Materials within the applicable 30-day access period
Maintaining any information or records they reasonably require for their own reference during the access period

9. Delivery Disputes

If you believe that you have not received access to E-Learning Materials that you have successfully obtained, please contact us as soon as reasonably possible.

We may request reasonable information to verify the transaction and investigate the reported issue.

Where a delivery or access failure is confirmed to have resulted from an issue on our side, we may, at our discretion, resend the access information, restore access, extend the applicable access period, or provide another appropriate resolution.

10. Changes to This Delivery Policy

We reserve the right to update or modify this Delivery Policy from time to time to reflect changes to the Platform, our digital delivery processes, operational requirements, or applicable legal requirements.

Any updated version will become effective when published on the Website, unless otherwise required by applicable law. We encourage users to review this Policy periodically for any changes.

11. Contact Us

If you have questions, concerns, or requests regarding the delivery or access of your E-Learning Materials, please contact us at [Company Email] or write to us at [Company Address].